TPG Community

jakkaphat · ‎25-03-2021

Hello,

I've been with TPG since 2019 and been using internet without major issue.

However, since last two months internet speed got very slow.

I normally speed test through speedtest.net, (I've got test history),

The speed used to be around 60-80 Mbps.

But since then, it's only 20-30 Mbps.

Here's a test result I've just done through your site:

I was expecting it gets better soon, but it doesn't look like it.

I have done many tries to figure this out myself.

* disconnected and connected phone line

* replaced noise filter

* replaced phone cable

* replaced modem

* disconnected everything and connected only laptop to the modem for speed test

None of them was working, speed is always same, 25 Mbps

Here's my plan detail and hope someone help to get throught this.

Package Type: NBN FTTN Broadband SL Bundle 100

Account #: 6227818

Thanks

Ahra_G · ‎26-03-2021

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection / Slow speed issue

I have since raised the connection issue to our Engineering Team for further investigation.

Please ensure to leave the modem connected and turned on for remote testing purposes.

Updates will be provided via phone call or SMS.

Regards,

Ahra_G