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Slow speed

Level 1a
Upgraded to nbn fast typical evening speed of 45mbps but only getting between 5 and 10mbps at 9pm
1 REPLY 1
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Moderator

Hi @Kdonaghey83 

 

Welcome to TPG  Community!

 

We were able to locate your account using your community details and tested the line, but wasn't able to detect any fault within the NBN network.

 

We've noticed that the speed test result was done via a WiFi connection, were you able to test the speed via Wired as well?

 

We've created an article that will guide you on how troubleshoot a slow speed issue. Refer to this link.

 

WiFi interference may also cause the issue. You may check our article on how to improve your home network. Check this link.

 

If the issue persists, please let us know and will check it further with our Tech team.

 

Regards,

BasilDV