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Slow speeds after neighbor finished renovations

Pinkyoshi
Level 2
Level 2
‎04-03-2024 08:40 PM

SPEED TEST RESULT

https://tpg.speedtestcustom.com/result/57c5d300-da08-11ee-a5db-9b9c93b933da

 

This is my speed result. 2.5mbit download using TPG mirror, and 30 mbit (full speed) upload. 

 

 

I get also 2-4% packet loss via my apartments hop, i wonder if something was connected or plugged in wrong when they moved in?

 

I have all the tracerts etc, but cant post it all at once as it gets auto deleted, i can pm the stuff to a mod. 

 

 

I've refreshed windows, reset modem multiple times, tried different DNS. 

 

also my fast.com/netflix speedtests went from 85mbit to 30mbit (on a good day) and as low as 1mbit on weekend. 

 

 

0 Likes
Reply
18 REPLIES 18
Pinkyoshi
Level 2
Level 2
‎04-03-2024 08:41 PM

C:\Users\Mee>


Microsoft Windows [Version 10.0.19045.4123]
(c) Microsoft Corporation. All rights reserved.

C:\Users\Mee>ping google.com.au -t

Pinging google.com.au [172.217.24.35] with 32 bytes of data:
Reply from 172.217.24.35: bytes=32 time=37ms TTL=57
Reply from 172.217.24.35: bytes=32 time=35ms TTL=57
Reply from 172.217.24.35: bytes=32 time=36ms TTL=57
Reply from 172.217.24.35: bytes=32 time=36ms TTL=57
Reply from 172.217.24.35: bytes=32 time=36ms TTL=57
Reply from 172.217.24.35: bytes=32 time=36ms TTL=57
Reply from 172.217.24.35: bytes=32 time=36ms TTL=57
Reply from 172.217.24.35: bytes=32 time=36ms TTL=57
Reply from 172.217.24.35: bytes=32 time=36ms TTL=57
Reply from 172.217.24.35: bytes=32 time=36ms TTL=57
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Reply from 172.217.24.35: bytes=32 time=37ms TTL=57
Reply from 172.217.24.35: bytes=32 time=36ms TTL=57
Reply from 172.217.24.35: bytes=32 time=36ms TTL=57
Reply from 172.217.24.35: bytes=32 time=37ms TTL=57
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Reply from 172.217.24.35: bytes=32 time=37ms TTL=57
Reply from 172.217.24.35: bytes=32 time=35ms TTL=57
Request timed out.
Reply from 172.217.24.35: bytes=32 time=37ms TTL=57
Reply from 172.217.24.35: bytes=32 time=36ms TTL=57
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Reply from 172.217.24.35: bytes=32 time=36ms TTL=57
Reply from 172.217.24.35: bytes=32 time=36ms TTL=57
Request timed out.
Reply from 172.217.24.35: bytes=32 time=36ms TTL=57
Reply from 172.217.24.35: bytes=32 time=36ms TTL=57
Reply from 172.217.24.35: bytes=32 time=36ms TTL=57
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Reply from 172.217.24.35: bytes=32 time=36ms TTL=57
Reply from 172.217.24.35: bytes=32 time=36ms TTL=57
Request timed out.
Reply from 172.217.24.35: bytes=32 time=36ms TTL=57
Reply from 172.217.24.35: bytes=32 time=36ms TTL=57
Reply from 172.217.24.35: bytes=32 time=36ms TTL=57
Reply from 172.217.24.35: bytes=32 time=36ms TTL=57
Request timed out.
Reply from 172.217.24.35: bytes=32 time=35ms TTL=57
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Request timed out.
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Request timed out.
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Request timed out.
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Request timed out.
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Reply from 172.217.24.35: bytes=32 time=36ms TTL=57

Ping statistics for 172.217.24.35:
Packets: Sent = 330, Received = 322, Lost = 8 (2% loss),
Approximate round trip times in milli-seconds:
Minimum = 35ms, Maximum = 70ms, Average = 38ms
Control-C
^C
C:\Users\Mee>

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Pinkyoshi
Level 2
Level 2
‎04-03-2024 08:54 PM


https://www.speedtest.net/result/15966278991 telstra 76 mbit down, 30 mbit up

https://www.speedtest.net/result/15966282356 optus blacktown 19 mbit down, 30 mbit up

https://www.speedtest.net/result/15966298588 optus sydney 2.4 mbit down, 30 mbit up

https://www.speedtest.net/result/15966288959 Tasmanet - 0.5 mbit down, 30 mbit up

https://www.speedtest.net/result/15966294384 - Exetel 0.6 mbit down, 30 mbit up

https://www.speedtest.net/result/15966302541 - GSL Networks 53 mbits down, 30 mbit up

https://www.speedtest.net/result/15966307069 - AUSSIE Broadband 0.6 down, 30 mbit up

 

 

Line stats 

seems like a lot of CRC errors for good SNR?

 

Line standardVDSL2
Downstream line rate (kbit/s)91218
Upstream line rate (kbit/s)32393
Downstream SNR (dB) 7
Upstream SNR (dB) 6
Downstream line attenuation (dB)10.6
Upstream line attenuation (dB)17.9
Downstream output power (dBmV)14.3
Upstream output power (dBmV)7.9
Downstream CRC1371694
Upstream CRC0
Downstream FEC63049458
Upstream FEC0
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Pinkyoshi
Level 2
Level 2
‎04-03-2024 09:03 PM

Tried a free VPN from cyberghost, and i get 30 mbit speeds on TPG 

 

https://tpg.speedtestcustom.com/result/01a7b730-da0e-11ee-840a-9ff12e35c1f8

 

Without a VPN i get 2.5 mbits to tpg own speedtest

 

Some routing is FUBAR at my apartments , i think  a port reset is needed or something

 

i was getting solid 70-85mbit speeds a few weeks back basically on every speed test there is without the need for a VPN

 

Edit: Just tried a different  server with cyberghost  -

 

 https://tpg.speedtestcustom.com/result/940a6d60-da0f-11ee-b991-b7083fc93559

 

70mbit !!!!

 

vs 

 

https://tpg.speedtestcustom.com/result/e99bf1e0-da0f-11ee-b330-fdf713fe4bef

 

2.5 mbit direct connection using tpg. 

 

 

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david64
Level 15
Level 15
‎04-03-2024 09:14 PM

Hi @Pinkyoshi . Are you on FTTB or FTTN?

If FTTB, there might be problem in building equipment or internal phone wiring.

If FTTN, could be noisy line from node.

 

What is your rate of CRC and FEC?

 

What is a normal amount of CRC errors?
They go on to say that an error rate of one percent is acceptable and that at an error rate of 2-3 percent there may be a noticeable performance degradation.
 

An acceptable FEC rate is 100 per minute or 1500 within 15 minutes or 6000 per hour or less.

 

CRC errors occur during transmission of a DSL packet and are not recoverable at the receiving end, so the packet is dropped. FEC errors refer to Forward Error Correction which are packets that had errors during transmission, but the packet was repairable at the receiving end, so the packet was not dropped.

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Pinkyoshi
Level 2
Level 2
‎04-03-2024 09:20 PM

Im on FTTP. 

 

DSL synchronization statusUp  
DSL up time02:46:16  

 Line Status 
Help
 
Line standardVDSL2
Downstream line rate (kbit/s)91218
Upstream line rate (kbit/s)32393
Downstream SNR (dB) 7
Upstream SNR (dB) 6
Downstream line attenuation (dB)10.6
Upstream line attenuation (dB)17.9
Downstream output power (dBmV)14.3
Upstream output power (dBmV)7.9
Downstream CRC1613673
Upstream CRC0
Downstream FEC74194685
Upstream FEC0
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Pinkyoshi
Level 2
Level 2
‎04-03-2024 09:25 PM

i suspect there is a couple of things happening here, either port/equipment issue and/or routing is being affected

 

There should be no reason for direct connection to be so slow, and then with a free VPN to get an extra 70 odd mbit speed increase on TPG own server. Either routing is stuffed, or some hop is severely causing isssues, as evident from such drastic speed test results around sydney with different providers.  Simply having packet loss wouldnt have such drastic effect on download speeds, it would affect upload as well. But in my case only download speeds are affected to various routes. Dont get me wrong, 2% packet loss  is also noticable when gaming, when you are used to zero for decades. 

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Pinkyoshi
Level 2
Level 2
‎04-03-2024 09:34 PM

Tried another VPN with different sydney servers , all good speeds to TPG, but abysmal to Netflix

 

Its like its gotten reversed when i connect to certain servers

 

 

https://tpg.speedtestcustom.com/result/ef25dfc0-da11-11ee-a5f7-bb516da37d69

 

https://tpg.speedtestcustom.com/result/8d19d150-da12-11ee-b4c0-bf050d480ee8

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david64
Level 15
Level 15
‎04-03-2024 09:35 PM

@Pinkyoshi . Are you a convert from FTTN to FTTP, or have you always been FTTP?
What model wifi router do you have?

If you are FTTP, how is it you are getting DSL stats? Only available for FTTB and FTTN.

My understanding is that EWAN connections don't have stats like this.

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Pinkyoshi
Level 2
Level 2
‎04-03-2024 09:38 PM

ive been on fttp for 2 decades now. 

 

Its still same TPG supplied modem router. The stats is from the router page.

 

There is some random  packet loss from tracert to google in my local hops . All those random asterixs during hop pings. 

 

ping to google.com.au 

 

Ping statistics for 142.251.221.78:
Packets: Sent = 152, Received = 146, Lost = 6 (3% loss),
Approximate round trip times in milli-seconds:
Minimum = 36ms, Maximum = 38ms, Average = 37ms
Control-C
^C
C:\Users\Mee>

 

Ping statistics for 142.251.221.78:
Packets: Sent = 66, Received = 63, Lost = 3 (4% loss),
Approximate round trip times in milli-seconds:
Minimum = 36ms, Maximum = 167ms, Average = 39ms
Control-C
^C

 

C:\Users\Mee>tracert google.com.au

Tracing route to google.com.au [142.250.71.67]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192-168-1-1.tpgi.com.au [192.168.1.1]
2 14 ms 14 ms 14 ms 10.20.26.133
3 24 ms 24 ms * syd-apt-ros-crt3-be-200.tpgi.com.au [203.29.134.110]
4 25 ms * 24 ms syd-sot-ken-crs2-Te-0-6-0-10.tpgi.com.au [203.26.22.118]
5 23 ms 24 ms 23 ms 27-32-160-5.static.tpgi.com.au [27.32.160.5]
6 24 ms 24 ms 27 ms 72.14.213.0
7 24 ms 25 ms 72 ms 142.250.234.129
8 25 ms 24 ms 24 ms 192.178.98.64
9 37 ms 37 ms 37 ms 209.85.142.79
10 36 ms 37 ms 37 ms 192.178.98.15
11 37 ms 37 ms 37 ms 142.250.234.213
12 36 ms 36 ms 36 ms syd15s17-in-f3.1e100.net [142.250.71.67]

Trace complete.

 

 

 

C:\Users\Mee>tracert google.com.au

Tracing route to google.com.au [142.250.71.67]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192-168-1-1.tpgi.com.au [192.168.1.1]
2 14 ms 13 ms 13 ms 10.20.26.133
3 24 ms 24 ms 24 ms syd-apt-ros-crt3-be-200.tpgi.com.au [203.29.134.110]
4 23 ms 24 ms 24 ms syd-sot-ken-crs2-Te-0-6-0-10.tpgi.com.au [203.26.22.118]
5 23 ms 23 ms 23 ms 27-32-160-5.static.tpgi.com.au [27.32.160.5]
6 24 ms 23 ms 24 ms 72.14.213.0
7 25 ms 24 ms 24 ms 142.250.234.129
8 24 ms 25 ms 25 ms 192.178.98.64
9 37 ms 37 ms 37 ms 209.85.142.79
10 36 ms 36 ms 37 ms 192.178.98.15
11 37 ms 37 ms * 142.250.234.213
12 37 ms 37 ms 36 ms syd15s17-in-f3.1e100.net [142.250.71.67]

 

C:\Users\Mee>tracert google.com.au

Tracing route to google.com.au [142.250.71.67]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192-168-1-1.tpgi.com.au [192.168.1.1]
2 14 ms 14 ms 14 ms 10.20.26.133
3 24 ms 24 ms 24 ms syd-apt-ros-crt3-be-200.tpgi.com.au [203.29.134.110]
4 24 ms 24 ms 24 ms syd-sot-ken-crs2-Te-0-6-0-10.tpgi.com.au [203.26.22.118]
5 * 23 ms 24 ms 27-32-160-5.static.tpgi.com.au [27.32.160.5]
6 24 ms 24 ms 24 ms 72.14.213.0
7 24 ms 25 ms 25 ms 142.250.234.129
8 25 ms 24 ms 24 ms 192.178.98.64
9 36 ms 36 ms 37 ms 209.85.142.79
10 37 ms 37 ms 37 ms 192.178.98.15
11 37 ms 37 ms 37 ms 142.250.234.213
12 36 ms 36 ms 36 ms syd15s17-in-f3.1e100.net [142.250.71.67]

Trace complete.

C:\Users\Mee>

 

C:\Users\Mee>tracert google.com.au

Tracing route to google.com.au [142.250.71.67]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192-168-1-1.tpgi.com.au [192.168.1.1]
2 14 ms 14 ms 14 ms 10.20.26.133
3 24 ms * 24 ms syd-apt-ros-crt3-be-200.tpgi.com.au [203.29.134.110]
4 24 ms 24 ms 24 ms syd-sot-ken-crs2-Te-0-6-0-10.tpgi.com.au [203.26.22.118]
5 24 ms 24 ms 24 ms 27-32-160-5.static.tpgi.com.au [27.32.160.5]
6 24 ms 24 ms 25 ms 72.14.213.0
7 24 ms 25 ms 24 ms 142.250.234.129
8 24 ms 24 ms 24 ms 192.178.98.64
9 36 ms 37 ms 37 ms 209.85.142.79
10 37 ms 37 ms 37 ms 192.178.98.15
11 37 ms 36 ms 36 ms 142.250.234.213
12 36 ms 35 ms 36 ms syd15s17-in-f3.1e100.net [142.250.71.67]

Trace complete.

 

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