Slow speeds recently

[adslogak]

Approx 2 weeks ago we were notified of TPG works within our area (Carrum Vic).  Since then have been suffering very low speed and frequent drop outs. We are wireless and hence have no device to connect directly to modem.  Today down loads are 1.9 and uploads 7.4 and this varies considerably.  We are very frustrated considering our plan.  Have tried ringing once to remain in the que for 25-30 minutes.

[Riezl]

Hi @adslogak, we've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.

To send a PM, please refer to this link: How do I private message (PM) in the community