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Speedboost terminated early?

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davey6693
Level 2

Hi,

 

I got an email back in early March advising that my speed was going to be boosted for 6 months. I checked and indeed it was, a superb 900/45 type of speed almost all the time.

I have not relocated or changed my plan in any way, and for the last week it has been at 80/40. Has this boost been terminated or is there something that can be done. Had to admit I was considering paying for an upgrade, but only if it did not suffer problems.

 

Already done the usual reboot stuff.

1 ACCEPTED SOLUTION

Accepted Solutions
davey6693
Level 2

This issue is now resolved. The phone tech talked me through a proper reset of the NBN arris box, involving holding down the button for 10 seconds. All good after this. Thanks for all the help.

View solution in original post

3 REPLIES 3
Riezl
Moderator

Hi @davey6693 , we've created some articles that will help you troubleshoot the Slow speed issue.

 

If you are using a WIFI connection, then you may check these links to improve your home network.

 

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community 

Riezl
Moderator

Hi @davey6693 ,thanks for sending the details via PM. The free speed boost is still configured on your account. 

 

We'd like to arrange one of our technical specialists to contact you for further assistance. Please PM us your best contact number and most convenient time to receive a call tomorrow.

davey6693
Level 2

This issue is now resolved. The phone tech talked me through a proper reset of the NBN arris box, involving holding down the button for 10 seconds. All good after this. Thanks for all the help.

View solution in original post