Speedboost terminated early?

[davey6693]

Hi,

I got an email back in early March advising that my speed was going to be boosted for 6 months. I checked and indeed it was, a superb 900/45 type of speed almost all the time.

I have not relocated or changed my plan in any way, and for the last week it has been at 80/40. Has this boost been terminated or is there something that can be done. Had to admit I was considering paying for an upgrade, but only if it did not suffer problems.

Already done the usual reboot stuff.

[Anonymous]

Hi @davey6693 , we've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.

To send a PM, please refer to this link: How do I private message (PM) in the community 

[Anonymous]

Hi @davey6693 ,thanks for sending the details via PM. The free speed boost is still configured on your account. 

We'd like to arrange one of our technical specialists to contact you for further assistance. Please PM us your best contact number and most convenient time to receive a call tomorrow.

[davey6693 · Accepted solution]

This issue is now resolved. The phone tech talked me through a proper reset of the NBN arris box, involving holding down the button for 10 seconds. All good after this. Thanks for all the help.