TPG Community

Get online support

Slow upload speed on superfast 200

Desoto52
Level 2

I'm getting slow upload speeds on superfast 200 plan

around 3 Mbps upload

download speed is ok @ over 200 Mbps

Upload speed is slower than my old NBN plan

Speedtest done on wired connection

Just wondering if this is normal?

 

1 REPLY 1
Shane
Moderator

Hey, @Desoto52.

What troubleshooting steps you have done so far? Could you try to reboot the modem for 3mins and re-run another speedtest, if there still no improvement with the speed, shoot us a PM with your account details (Customer ID together with the address on file) so we can proceed with initial investigation.
 

How to send a PM? 


Regards,

 

I'm getting slow upload speeds on superfast 200 plan

around 3 Mbps upload

download speed is ok @ over 200 Mbps

Upload speed is slower than my old NBN plan

Speedtest done on wired connection

Just wondering if this is normal?