Slow upload speed

[toring]

Hi, I've just upgraded my plan to NBN100, the download speed is perfect but upload speed is 0.3-0.9Mbps. I've called Technical Support but was put on hold for 45mins and no answer. Photo attached. Please give me your advice. Thanks
Tori

[BasilDV]

Hi @toring

Welcome to the Community!

Your post doesn't have the attachment.

Did you test the speed via WiFi or Wired connection? 

If via WiFi, are you connected to the 2.4GHz or 5GHz band network?

You may also check this article that will guide you on how to troubleshoot a slow speed issue.

• Slow speed issue

Please send me a PM with your TPG username or customer ID number if you need further assistance.

BasilDV

[toring]

Hey, already pm you. Please check inbox.
I've been trying to attach photos but I can't.

[BasilDV]

Hi @toring

I received the PM and understand that this case has been raised to our Engineering team.

They are currently investigating the issue as the modem/router is receiving the correct upload speed for your NBN plan.

Your assigned Engineer will be in touch as soon as an update becomes available.

BasilDV

[BasilDV]

Hi @toring

Just a quick update.

We understand that this case has been resolved after disabling the bandwidth control on your modem/router.

Let us know if you need further assistance.

BasilDV