Slow upload speed.

Level 3
The upload speeds are constantly dropping to less then 1 mbps from the normal 10 mbps a reset of the modem fixes it but doing online exam the loss of connection voids the exam and a fail mark is awarded.
Can you suggest an actual fix?

Also they announced Glenmore park 2745 is getting fibre rolled out how long until this actually happens?

Hi @rigby75 ,


Thanks for raising this to us.

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.


Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 


If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 



If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.


To send a PM, please refer to this link: How do I private message (PM) in the community