Thanks for raising this matter to us and my apologies for the ongoing issues with the speed of your service.
We've managed to check your account records and it shows here that your issue has been escalated to Telstra due to the fault found on the network. A Telstra communications technician has been scheduled to attend to the service difficulty anytime between now and 02/Mar/2018. Your attendance is not required.
Our Engineering team is continuously monitoring the progress of this case and they will provide you with updates where possible.