TPG Community

Ask, answer and talk about our products

Speed ADSL 2+

Level 1a

someone have the same problem?

 

I have signed up 3 days ago for ADSL2+ but the speed is dropping everytime. 

 

 

ADSL2+ should be getting average sync of 20MB/s max. But I am getting around 2.0 MB down when I can stay conected for a several min.

 

I sent e-mail but i didnt have any reply about this.

 

PS.: The filter and the moldem was purchased from TPG.

 

If you have some idea how fix it...we will be very grateful

 

Thank you so much

 

2 REPLIES 2
Moderator

Hi @brenerguedes,

 

Welcome to TPG Community!

 

We have located the account using your community details and we can see that the issue has been escalated to our Engineering Team who's now working on sending another TPG Technician.

 

We'll make a follow up and will have the case engineer contact you before 5PM NSW time today to discuss the schedule.

 

Let us know should you have a preferred contact number and time.

Moderator

Hi @brenerguedes, we can see that a TPG technician has been booked for 23/01/2019 10-2 PM to further investigate the issue.

 

The case engineer will contact you as soon as a final report is received from the technician.

 

Should you have further queries, feel free to message us. Thank you.