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Speed Issue - Follow up after site visit

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Level 1b

Attention Ken,

 

This morning no one home besides me i got this speed test and 5 mins later it was back to normal. this is constant issue.

 

[URL=https://www.speedtest.net/result/9622052000][IMG]https://www.speedtest.net/result/9622052000.png[/IM...]

 

Im on 100/25 FTTN Hatton Vale QLD

 

6 REPLIES 6
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Moderator

Hi @meinwest 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @meinwest 

 

I have checked your NBN-FTTN 100/40 service in our NBN portals and all tests are passing.

Sometimes NBN do maintenance, upgrades, modifications to their network that can impact end users services for short periods of times. It is outside of RSP's control.

 

Here is a doc to help TS speed issues.
https://community.tpg.com.au/t5/Featured-Articles/Slow-speed-issue/ba-p/1197

Kind Regards,
David_M

 

 

 

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Level 1b

I have escalated to on site Tech. i work in IT and 25mps on 100vdsl is not acceptable.. i dont care what the nbn service says is passing - i have a product that is not performing and its been like this for some time..

Hense why Ken attended yesterday. Can you flag this post for him... 

Im currently getting 67mbps thats acceptable.. it changes all day.. with nothing using it.. i also can see the utilization on my modem in the Draytek Data Flow.

Highlighted
Moderator

Hi @meinwest 

 

Apologies. I can see an open fault ticket in our systems. It is still being looked into.

I will arrange for the case engineers to call you back ASAP within 24-48hrs for followup.

 

Regards,

David_M

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Level 1b
Highlighted
Moderator

Hi @meinwest,

Thanks for posing additional reference, this has been forwarded to our Engineering Team. Expect them to reach you via SMS or Phone call when update becomes available.

Regards,
 

This is today’s speed test