Speed check

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beaverbear1
Level 2

Hello,

My internet connection is all over the place.

I use OKLA for my speed check to Optus in Sydney

Okla results =

 PING ms
588
 DOWNLOAD Mbps
10.91
 UPLOAD Mbps
10.87
 
TPG speed ckeck which I dont believe, any comments?
PING
8
ms
DOWNLOAD
52.6
Mbps
 
UPLOAD
19.0
Mbps
 
 
 
TPG Internet Pty Ltd Sydney
 
TPG 194.193.204.10
 
 
 
1 ACCEPTED SOLUTION

Accepted Solutions
Ahra_G
Moderator

Hi @beaverbear1 

 

There are many factors that can affect your actual speed. 

 

Based on the remote tests, your modem is currently detecting a sync speed of 55Mbps from the line which you can confirm when you log in to your modem's user interface. It appears that the problem is getting the result to show up on your devices.

 

It's possible that the trouble you may be having could be WIFI-related (signal interference, distance, weak signal) if you're using a WIFI connection only. We would suggest running a speed test on a computer connected via Ethernet for us to narrow down the actual cause of the slower connection speed. 

 

I would also recommend checking out these Community article:

 

Please don't hesitate to let us know should you still require further assistance. 

 

Regards,

Ahra_G

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1 REPLY 1
Ahra_G
Moderator

Hi @beaverbear1 

 

There are many factors that can affect your actual speed. 

 

Based on the remote tests, your modem is currently detecting a sync speed of 55Mbps from the line which you can confirm when you log in to your modem's user interface. It appears that the problem is getting the result to show up on your devices.

 

It's possible that the trouble you may be having could be WIFI-related (signal interference, distance, weak signal) if you're using a WIFI connection only. We would suggest running a speed test on a computer connected via Ethernet for us to narrow down the actual cause of the slower connection speed. 

 

I would also recommend checking out these Community article:

 

Please don't hesitate to let us know should you still require further assistance. 

 

Regards,

Ahra_G

View solution in original post