Speed halved - Benowa 4217

[garythomann13]

Sick of filling this out.  Up down up down.  Reliability is an issue.  Also honest feedback to customer base of what is going on is another.  I don't mind if you f-up ... just be honest about it.  Loyalty goes both ways.

After no dropouts today and wfh logged on this evening to my personal laptop etc to find speed halved!

Normal speeds are 200-250 and now 100-125 down.  Up is normal at 20-25.

+ 23-1-2022  about 150

- ok you win, TPG upgrade 100 > 200 $90 > $100.  Another $10 per month and lets see if I get my 200-250 consistent speeds with no dropouts back :}

- note new free router on its way, I pay $10 delivery and hopefully an upgrade from Archer VR1600v

+ 21-1-2022  same

+ 20-1-2022  same

[Anonymous]

Hey @garythomann13,

I can confirm that the issue affecting the service has been resolved by our Engineering Team. 

Let us know should you require further assistance.

Regards,

After no dropouts today and wfh logged on this evening to my personal laptop etc to find speed halved!

Normal speeds are 200-250 and now 100-125 down.  Up is normal at 20-25.

+ 21-1-2022  same

+ 20-1-2022  same

[garythomann13 · Accepted solution]

Sick of filling this out.  Up down up down.  Reliability is an issue.  Also honest feedback to customer base of what is going on is another.  I don't mind if you f-up ... just be honest about it.  Loyalty goes both ways.

New router installed.  Speed back to normal  200-250 down.

[garythomann13]

Tech has been today Friday 8am 11-2-2022, changed the coax endpoints and good till 11am. 

Dropouts  1102-05  1112-19  1120-28  1131-34 etc till 12:30  

Phoned TPG support after 11am when the issue started.  Escallated and good from 1230.

What happened?  Would love some feedback.

Note that the type of dropout has changed so I believe the coax endpoint change maybe fixed the short term faults and scaling.  Anything but air and fibre are subject the weather.  My coax is now 20 years old.  The end points have needed changing 3-4 years ago.  Just like recently and then we have a lot of wet weather.

Lol just filling this out and dropout 1925.   Was happy till then   

[Anonymous · Accepted solution]

Hi garythomann13,

Based on the log of the escalated fault, NBN Technician replaced the cable which is causing connectivity issue on the network.

Regards,

 

Tech has been today Friday 8am 11-2-2022, changed the coax endpoints and good till 11am. 

Dropouts  1102-05  1112-19  1120-28  1131-34 etc till 12:30  

Phoned TPG support after 11am when the issue started.  Escallated and good from 1230.

What happened?  Would love some feedback.

Note that the type of dropout has changed so I believe the coax endpoint change maybe fixed the short term faults and scaling.  Anything but air and fibre are subject the weather.  My coax is now 20 years old.  The end points have needed changing 3-4 years ago.  Just like recently and then we have a lot of wet weather.

Lol just filling this out and dropout 1925.   Was happy till then