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Hi @a_dyson ,
we've created some articles that will help you troubleshoot the Slow speed issue.
If you are using a WIFI connection, then you may check these links to improve your home network.
If you need further assistance, please send us a private message with your best contact number and most convenient time to receive a call for further troubleshooting.
To send a PM, please refer to this link: How do I private message (PM) in the community