Speed issues

[Manekas46]

Good morning, 

I am on the the NBN50/Fast plan and I have been experiencing super slow speeds the past few days.  I have conducted the speed test this morning and first test the results were 1 Mbps for download and 0.1 Mbps for upload. The second test wasn't much better 1.9 Mbps download / 0.1 Mbps upload. I am trying to work from home and these speeds are making that impossible. Can someone please help?? 

[Anonymous]

Hi @Manekas46 ,

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please PM us your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community