Speed not as advertised

[pedrolopes92]

Hi,

I’m on a 50mbps plan, however my speed test always shows about 19-25mbps.
I already tried resetting the mode, and all.
Anyone who can help?
I read some people had theirs “internet” reset remotely.
Thank you

[Ahra_G]

Hi @pedrolopes92 

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

We've managed to locate your account and remote tests indicated that the modem is currently detecting a line speed of 100Mbps.

If the issue persists, let us know of your most convenient time to receive a call so we organise a call bck to be made from our Technical team for further assistance.

Regards,

Ahra_G