Speed

[Frankie1]

My download speed is 7.1 upload 0.9.

My mobile Telstra broadband delivers 59.4 ++ 10.4

At the same location.

TPG is very slow.

[BasilDV]

Hi @Frankie1 

Welcome to TPG Community!

The speed between ADSL2+ and Mobile service can't be compared as they are using different infrastructure. The speed of the ADSL2+/DSL is greatly affected by the quality and length of the legacy copper wire being used to provide you the service.

We were able to locate your account using your community details and have run a test on the line. We've detected a possible fault within the copper network, but can't verify if it's internal or external wiring issue.

Are you able to check your home phone if it's working? If the home phone does not have a dial tone or has an audible noise, then you need to raise the issue with your phone provider since it is affecting your internet service.

Once raised with your phone provider and they confirmed that their service is working fine, please let us know and will run further tests with your service.

Regards,

BasilDV

[Will]

Hi @Frankie1,

Our test results show a possible fault, but it could be coming from your end. Additional testing is required to pinpoint the cause of the slow speed issue you've raised.

As discussed via email, we have scheduled a call from our Technical Team tomorrow (July 1) between 12NN - 1PM NSW to assist you further.

If you have addional queries or concerns, feel free to leave a message on this thread.

Regards,

[BasilDV]

Hi @Frankie1,

We understand that our Tech team has been in touch and the case is escalated to our Engineering for further investigation as the sync speed is still low.

They'll be in touch with you via SMS or phone call within 24 to 48 hours once an update is available.

In the meantime, if you have any further enquiries or require general information on the matter, contact us here and we'll be sure to get this coordinated for you.

Cheers!

BasilDV