Spiking Ping

[brettm]

We had a techinican come out last week to fix the connection from dropping in and out. That has been resolved, but now we are experiencing signficant lag spikes during online.

Visiting this page presents a connection issue;

http://tpg.speedtestcustom.com/

[Riezl]

Hi @brettm, we have checked the status of your service and we are not detecting any fault on the line or network at the moment.

If you are still having issues, please PM us your best contact number and available time to receive a call so we can have a specialist contact you for assistance. Thank you.

[brettm]

As far as I can see its an issue with ping to Fortnite on PS4. The last two weeks its been pinging between 150-500, with short brief moments of ~40. If I connect my PS4 to my phones 4G connection, the ping is a stable 30-40.

I dont know if this is an issue with other TPG customers? I tried to track down the Ocenia Server addresses to do some checks, but couldnt track this down.

Is there a good site, tool that pings varying resources in our region?

Im available all day Thursday 18th April for a call/tech assistance.

[Riezl]

Hi @brettm, thanks for getting back to us.

Are you available to receive a call today for troubleshooting? Can you send us a private message with your contact details?

We'll wait for your response. Thank you.

[Riezl]

Thanks for providing your contact details via PM and we'll have a specialist contact you tomorrow for troubleshooting, @brettm.

By the way, is the issue time specific?

[Riezl]

Hi @brettm, we can see that our Technical Team has been in touch and discussed the concerns raised.

We have advised you to provide screenshots of the Ping and Traceroute tests so we can further investigate what is causing the issue.

The assigned technical specialist is waiting for your response and will contact you once the test assessment is completed.

Should you require further assistance, feel free to drop us a message. Thank you.

[Mattzac1]

Did this get resolved because we have the exact some promblem ?

[Ahra_G]

Hi Mattzac1, 

Welcome to the Community! 

I was able to locate your account using your Community details and have ran remote tests as well. The results were inconclusive and no evident line fault shows. 

Are you perhaps home so we can perform troubleshooting along with you? 

Thanks! 

[Mattzac1]

Yes sure am

[Ahra_G]

Good to hear, Mattzac1. 

Could you please send your best contact number & your most convenient time to receive a call via private message so I can organise a call back to be made from our Technical Team? 

We'll wait for your response. 

Cheers!