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Spiking Ping

Level 1a

We had a techinican come out last week to fix the connection from dropping in and out. That has been resolved, but now we are experiencing signficant lag spikes during online.

 

Visiting this page presents a connection issue;

http://tpg.speedtestcustom.com/

5 REPLIES
Moderator

Hi @brettm, we have checked the status of your service and we are not detecting any fault on the line or network at the moment.

 

If you are still having issues, please PM us your best contact number and available time to receive a call so we can have a specialist contact you for assistance. Thank you.

Level 1a

As far as I can see its an issue with ping to Fortnite on PS4. The last two weeks its been pinging between 150-500, with short brief moments of ~40. If I connect my PS4 to my phones 4G connection, the ping is a stable 30-40.

 

I dont know if this is an issue with other TPG customers? I tried to track down the Ocenia Server addresses to do some checks, but couldnt track this down.

 

Is there a good site, tool that pings varying resources in our region?

 

Im available all day Thursday 18th April for a call/tech assistance.

Moderator

Hi @brettm, thanks for getting back to us.

 

Are you available to receive a call today for troubleshooting? Can you send us a private message with your contact details?

 

We'll wait for your response. Thank you.

Moderator

Thanks for providing your contact details via PM and we'll have a specialist contact you tomorrow for troubleshooting, @brettm.

 

 

By the way, is the issue time specific?

 

Moderator

Hi @brettm, we can see that our Technical Team has been in touch and discussed the concerns raised.

 

We have advised you to provide screenshots of the Ping and Traceroute tests so we can further investigate what is causing the issue.

 

The assigned technical specialist is waiting for your response and will contact you once the test assessment is completed.

 

Should you require further assistance, feel free to drop us a message. Thank you.