Still no internet connection

[fmoer35]

Hi,
Despite resetting the NBN modem to the default setting as you have suggested and also changed telephone socket (we have two telephone sockets in the apartment) the internet light is still off. It seems to me that TPG is in some kind of deep trouble at the moment, which never happened before.
You have deducted the fee from my account but you have not yet delivered the service as you are supposed to. Can someone please get back to me and look into this? Thank you.

[Riezl · Accepted solution]

Hi @fmoer35,

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

We have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-fttn/problems_connect_internet_nbn_fttn

We have checked the status of your connection and it shows up and running now. Let us know if we can be of further assistance.