In order to confirm if you are getting a slow connection speed, you may check this directly with your modem/router.
Are you using a WiFi or a Wired connection when you tested the speed? This article might help you troubleshoot the speed issue:
We also recommend on having a read on the following articles below:
If the issue persists, let us have your Customer ID/username via private message so we can have our Tech team to perform troubleshooting along with you.
I am getting around 10 mbps on nbn100. Can’t watch any of the content from Netflix or any platform. And let’s not even talk about frequent drop offs. What’s the point of paying the top dollar for crap internet.