Superfast not reaching more than 65mbps

[Emmamiddleton]

Hi all, 

I have just purchased the upgraded internet (from nbn50 to superfast) and we are only reaching 65mbps. Anybody know how to resolve this? We have TPLINK C1200. Do I need to do something?

thanks

em 

[Riezl]

Hi @Emmamiddleton ,

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.

To send a PM, please refer to this link: How do I private message (PM) in the community