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Superfast offer speed issue

pierreloueizi
Level 2

Hello, recently I have not been receiving max speeds of the superfast offer that was given to us. What used to be an average around 250Mbps download is now a lot less. I can now only get around 110-120Mbps and nothing more. I have attempted all troubleshooting steps and none of them have worked.

Thanks.

1 REPLY 1
Shane
Moderator

Hi @pierreloueizi,

 

Welcome to the community!

 

I am sad to know that you're having issues with the speed. 

 

What troubleshooting steps have you performed? Please post the screenshot of the speed test result on this thread on both Wireless and Wired (via LAN) connection for reference on this case.

 

Regards,

 

 

 

 

Hello, recently I have not been receiving max speeds of the superfast offer that was given to us. What used to be an average around 250Mbps download is now a lot less. I can now only get around 110-120Mbps and nothing more. I have attempted all troubleshooting steps and none of them have worked.

Thanks.