Superfast plan speeds

[hyper10n]

Hi TPG

I have recently accepted an offer to continue on with the Superfast plan (past expiry on 9-Sept-2021).

The speeds were as advertised during my trial but after accepting the offer and upgrading, the speeds appear to be capped similar to my original plan of 50mbps.

I have confirmed that my 5ghz connection is (still) up to the task and able to handle 200mbps (as it had been for all of the 6 month trial.

Please could you verify that my plan has been set to Superfast (200mbps) plan or if there are any recent changes to my line.

thanks.

[Riezl]

Hi @hyper10n ,

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please PM us your TPG customer ID, username and complete address.

To send a PM, please refer to this link: How do I private message (PM) in the community