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hyper10n · ‎22-09-2021

Hi TPG I have recently accepted an offer to continue on with the Superfast plan (past expiry on 9-Sept-2021). The speeds were as advertised during my trial but after accepting the offer and upgrading, the speeds appear to be capped similar to my original plan of 50mbps. I have confirmed that my 5ghz connection is (still) up to the task and able to handle 200mbps (as it had been for all of the 6 month trial. Please could you verify that my plan has been set to Superfast (200mbps) plan or if there are any recent changes to my line. thanks.

hyper10n · ‎17-07-2020

Thanks @Angeli Either of those options would work for me: 1) Use the credit to offset the next bill 2) Return it once the transfer is complete

hyper10n · ‎17-07-2020

Thanks for getting back to me @Angeli Would it be possible to NOT charge the extra $20 as I have no intention of using the prepaid phone at all (or ever). So I would rather retain the minumum of $20 (not be charged another $20 to bring the total to $40 - none of which I will ever use)? Pleas let me know. Thanks.

hyper10n · ‎17-07-2020

I have another question regarding the $20 prepaid amount. What if you stay with TPG and move house? I paid the $20 for the new NBN installation at my current address but I have just been charged another $20 to move address? This does not feel correct and more like double dipping (i.e. basically an install/move fee). Is there any way to NOT have a phone and just naken NBN? Regard Graeme Wright

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Superfast plan speeds

Re: $20 prepaid

Re: $20 prepaid

Re: $20 prepaid