I have recently accepted an offer to continue on with the Superfast plan (past expiry on 9-Sept-2021).
The speeds were as advertised during my trial but after accepting the offer and upgrading, the speeds appear to be capped similar to my original plan of 50mbps.
I have confirmed that my 5ghz connection is (still) up to the task and able to handle 200mbps (as it had been for all of the 6 month trial.
Please could you verify that my plan has been set to Superfast (200mbps) plan or if there are any recent changes to my line.
Hi @hyper10n ,
We've created some articles that will help you troubleshoot the Slow speed issue.
If you are using a WIFI connection, then you may check these links to improve your home network.
If you need further assistance, please PM us your TPG customer ID, username and complete address.
To send a PM, please refer to this link: How do I private message (PM) in the community