Superfast speed issue

[sazzadhasan1]

Hi,

I've moved to this new plan after accepting the offer from TPG. However, since then my speed is around 50-75 Mbps in WiFi with SpeedTest app in my MacBook Pro. With Ethernet it is slightly up, but never I was close to 200 Mbps as promised. I just check again this morning at around 6:30 AM.

I was getting better promotion speed at around 125+ Mbps. It is disappointing to see this thing from my old trusted TPG....

Would you please try to resolve this issue? Thanks in advance.

Regards

[Riezl]

Hi @sazzadhasan1 ,

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.

To send a PM, please refer to this link: How do I private message (PM) in the community