Superfast speed issue

Level 2


I've moved to this new plan after accepting the offer from TPG. However, since then my speed is around 50-75 Mbps in WiFi with SpeedTest app in my MacBook Pro. With Ethernet it is slightly up, but never I was close to 200 Mbps as promised. I just check again this morning at around 6:30 AM.

I was getting better promotion speed at around 125+ Mbps. It is disappointing to see this thing from my old trusted TPG....Smiley Sad

Would you please try to resolve this issue? Thanks in advance.



Hi @sazzadhasan1 ,


We've created some articles that will help you troubleshoot the Slow speed issue.


If you are using a WIFI connection, then you may check these links to improve your home network.


If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.


To send a PM, please refer to this link: How do I private message (PM) in the community