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Surge protection

Level 1

 Lightning strikes cooked my modem for the second time in nine months. It also damaged the phone line requiring repairs by an NBN technician. I suggested to the technician that I install a te model SPT-01 surge protector however he said no to any form of surge protection. What should I do?

1 REPLY 1
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Moderator

Hi @Herby27,

 

Welcome to the Community! 

 

Thank you for reaching out to us. I hope everyone is safe at home. 

 

We've seen that this has been raised to NBNCo already for assistance. However, NBNCo is ruling this out as a power-related problem based on the test results.

 

We're glad to see that your internet connection and home phone is working properly. Based on our records you have spoken to our Engineering Team and have confirmed the resolution as well.

 

Feel free to use the community if you have other concerns.

 

Regards,