Switch plan-Why asking credit card/bank details?

[mithil83]

I am trying to change the NBN plan. But its asking for credit card/bank details. My account is already set to auto debit. Is it safe? My billing date is 21st, if I chnage plan now will there be additional charges?

[Shane]

Hi @mithil83,

Welcome to the community !

Are you trying to change your plan online ? If yes. Can you post a screen shot of the page.

Cheers!