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Switch plan-Why asking credit card/bank details?

Level 1

I am trying to change the NBN plan. But its asking for credit card/bank details. My account is already set to auto debit. Is it safe? My billing date is 21st, if I chnage plan now will there be additional charges?


Hi @mithil83,


Welcome to the community !


Are you trying to change your plan online ? If yes. Can you post a screen shot of the page.