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Sydney city fringe ADSL2+ outage and TPG customer service issues

QC Level 1
Level 1

this week, the internet has been getting slow speeds until a catastrophic incident tonight where the internet completely disappeared for 4 hours - our location is on the Sydney city fringe.  

Customers have reported being extremely frustrated as TPG has not provided a reporting system for customers to talk to when outages occur.  When calling the 13 number, customers were put through the menu selection but only then be told that the service is closed.  

What is also annoying is that the TPG website does not report the outages.  Tonight the site said there are no outages when clearly Sydney city fringe was experiencing a sever outage

2 REPLIES 2
Highlighted
Level 2
Agree. I'm just about done with tpg.
Moderator

Hi @QC,

 

Thank you for your feedback and taking the time to write about your experience. We apologise for the inconvenience and understand your frustrations regarding the current issues with the service.

 

We've responded to your comment on this link. We will be waiting for your account details for us to look into it further.

 

Kind regards,

BasilDV