Hi @karln51 ,
Thanks for raising this to us. We'd love to help get to the bottom of this, send us your account details (Username/Customer ID) together with the address on file and we'll proceed with further test and investigation.
In case you need a referenec: How do I private message (PM) in the community
Regards,
@karln51 wrote:
Hi
I have recently upgraded from NBN50 to NBN100. After receiving the message that the plan switch was complete, I rebooted the router to find that the sync speed is still the same as when I had on NBN50. Is there anything else i need to do?
http://tpg.speedtestcustom.com/result/6ec6ff20-eee8-11ea-a5a0-474103bfe576
http://tpg.speedtestcustom.com/result/adc45510-eee8-11ea-abef-038166ded909
The speeds on speedtest is the same on a wired connection (iMac) and wireless connection (iPhone)
