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Sync Speed is the same from NBN50 to NBN100

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Level 1b

Hi

I have recently upgraded from NBN50 to NBN100.  After receiving the message that the plan switch was complete, I rebooted the router to find that the sync speed is still the same as when I had on NBN50.  Is there anything else i need to do?

 

http://tpg.speedtestcustom.com/result/6ec6ff20-eee8-11ea-a5a0-474103bfe576

 

http://tpg.speedtestcustom.com/result/adc45510-eee8-11ea-abef-038166ded909

 

The speeds on speedtest is the same on a wired connection (iMac) and wireless connection (iPhone)

1 REPLY 1
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Moderator

Hi @karln51 ,

 

Thanks for raising this to us. We'd love to help get to the bottom of this, send us your account details (Username/Customer ID) together with the address on file and we'll proceed with further test and investigation.

In case you need a referenec: How do I private message (PM) in the community 

Regards,

 


@karln51 wrote:

Hi

I have recently upgraded from NBN50 to NBN100.  After receiving the message that the plan switch was complete, I rebooted the router to find that the sync speed is still the same as when I had on NBN50.  Is there anything else i need to do?

 

http://tpg.speedtestcustom.com/result/6ec6ff20-eee8-11ea-a5a0-474103bfe576

 

http://tpg.speedtestcustom.com/result/adc45510-eee8-11ea-abef-038166ded909

 

The speeds on speedtest is the same on a wired connection (iMac) and wireless connection (iPhone)