TP-Link Archer VR1600v router keeps doing factory reset

[WeiJ]

Hi,

My TP-Link Archer VR1600v router keeps doing factory reset itself every 2~3 hours.

Any TPG side updates could trigger this?

[Riezl]

Hi @WeiJ , we have seen that your concern has been raised to our Technical Team and you will be contacted by one of our technical specialists to address the concern raised.

Let us know if you need further assistance. Cheers!

[WeiJ]

I'm not sure if TPG support did something or my manual factory reset actually fixed this problem.

What I did was the hard factory reset my router. i.e. long-press the reset button. After that, I can change and save custom configurations, and there is no self-factory reset anymore so far.

[WeiJ]

@RiezlUnfortunatly, this issue occurs again, several times per day,  the TP-Link modem router keeps resetting and I have to manually enter my username/password for the connecting configuration after every resetting. The proble ruined my remote meeting many times, so annoyed!

Here is my modem router version:

Firmware Version:0.1.0 0.9.1 v5006.0 Build 200810 Rel.53181n

Hardware Version:Archer VR1600v v1 00000000

Can TPG fix this issue? Is this somthing to do with TPG's modem ?

[BasilDV]

Hi @WeiJ

Thanks for raising this with us.

We'd like to have this checked further by our Tech team. Please send me a PM with your preferred time and best number to be contacted.

BasilDV