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TPG 5G home broadband constant dropout

gallopingpig
Level 2

My new TPG 5G interenet is suffering constant dropouts ( everyday), usually in the evenings, but also during the day. 

As a new customer and a fulltie student, I am finding this VERY frustrating. 
I have tried;

-turning off and on at the wall

-making sure no other devices in the house are connected

-made sure the moden is in a room, near a window where it can receive clear signal. 

The lights usually stay green at the beggining of the dropout, then eventually one of them turns red, then the interenet reconnects. 

It happens to both my phone and my computer, similtainiously. 

HELP! 

1 REPLY 1
Angeli
Moderator

Hi @gallopingpig

 

Welcome to TPG Community! We'll ensure you'll get the help needed for your 5G Home Broadband connection. Drop us a message with your TPG customer ID and we can take it from there. 


How do I private message (PM) in the community

 

Regards, 

Angeli