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TPG Email Account does not work for Outlook 2016

Level 1c

I have tried setting up my tpg email account with Microsoft Outlook 2016.  I have tried the POP settngs and the IMAP settings to no avail.  

 

Can you please tell me whether I am wasting my time trying to set up an account in Windows 10 or advise me of the options I have.

 

This is the message I receive when I try to set it up

16 REPLIES
Moderator

Hi caroho

 

Welcome to TPG Community! 

 

You may try using the information provided on this link: Email Settings

 

Please ensure that on the username box, you only enter your TPG username without the domain (@tpg.com.au).

 

Let us know how it goes. 

 

 

Cheers! 


 

 

Level 1c

Unfortunately it does not work.

I have had to download other email software for it to work.

 

I have tried everything in terms of TPG's settings and they do not work.

 

I would suggest TPG get onto the problem, as more and more people will be upgrading their computers and will end up having the same problem.

 

Thanks

Moderator

Hi @caroho,
 

Can you post a screen shot of the account email settings you used to setup it up?


Have you tried to access your email to our post office?

 

Regards,

Level 1c