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TPG Email Account does not work for Outlook 2016

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Level 1c

I have tried setting up my tpg email account with Microsoft Outlook 2016.  I have tried the POP settngs and the IMAP settings to no avail.  


Can you please tell me whether I am wasting my time trying to set up an account in Windows 10 or advise me of the options I have.


This is the message I receive when I try to set it up


Hi caroho


Welcome to TPG Community! 


You may try using the information provided on this link: Email Settings


Please ensure that on the username box, you only enter your TPG username without the domain (


Let us know how it goes. 






Level 1c

Unfortunately it does not work.

I have had to download other email software for it to work.


I have tried everything in terms of TPG's settings and they do not work.


I would suggest TPG get onto the problem, as more and more people will be upgrading their computers and will end up having the same problem.




Hi @caroho,

Can you post a screen shot of the account email settings you used to setup it up?

Have you tried to access your email to our post office?



Level 1c