Experiencing drop outs averaging one every few hours. Connected to TPG's FFTB network via an Asus DSL-AC68U modem router. Within Naremburn/St Leonards area in NSW. Also experiencing moments of extremely slow speeds - speed test shows 0.27Mbps downstream.
Welcome to the Community!
We'd like to check what's causing the drop outs issue, but we are unable to locate an account using your community details.
Are you able to PM us your customer ID or username so we can take a look at your account instead?
We'll wait for your PM. Thank you.
Thanks for the details, @panson85.
I would like to know what device is used for running a speed test and on what device(s) you experience a slow connection speed.
I will wait for you response, cheers!
I've ran speed test via the google's weblink, which utilises Measurement-Lab. I've also ran speed tests via Ookla. TPG's own custom speed test page doesn't work (http://tpg.speedtestcustom.com/)
The speed results I get are temperamental. Sometimes hitting 60Mbps and at times no internet.
The modem status sometimes indicates that there is a DSL link up but no internet connection.
I'm currently connected to TPG's FTTB network via an Asus DSL-AC68U modem router running firmware
System Log - DSL Log
This page shows the detailed DSL status.
Top of Form
Bottom of Form
Thanks for the additional details, @panson85.
I'd like to arrange a call from one of our Technicians for further test and investigation.
PM me your best contact number and preferred time for today.
I can see that you have been in touch with one of our Technicians and this case has been raised to our Engineering Team for further investigation. Assessment may take 24-48hrs and the Case progress will be provided by the Assigned Engineers via SMS or phone call.
Let me know should you require further assistance.