TPG Community

Ask, answer and talk about our products

TPG FTTB drop out (averaging a drop out every few hours)

SOLVED Go to solution
Level 1b

Experiencing drop outs averaging one every few hours. Connected to TPG's FFTB network via an Asus DSL-AC68U modem router. Within Naremburn/St Leonards area in NSW. Also experiencing moments of extremely slow speeds - speed test shows 0.27Mbps downstream. 

Please assist. 

7 REPLIES
Moderator

Hi @panson85,

 

Welcome to the Community!

 

We'd like to check what's causing the drop outs issue, but we are unable to locate an account using your community details.

 

Are you able to PM us your customer ID or username so we can take a look at your account instead?

 

We'll wait for your PM. Thank you.

Level 1b

Hi @Riezl,

 

PM sent. Thank you.

 

 

Level 1b

Latest speed test this morning at 8:30am:

 

3.03Mbps download

27.0Mbps upload

Latency: 21 ms
Server: Sydney
M-lab test
Moderator

Thanks for the details, @panson85.

I would like to know what device is used for running a speed test and on what device(s) you experience a slow connection speed.

 

I will wait for you response, cheers!

Level 1b

Hi @Shane,

 

I've ran speed test via the google's weblink, which utilises Measurement-Lab. I've also ran speed tests via Ookla. TPG's own custom speed test page doesn't work (http://tpg.speedtestcustom.com/)

The speed results I get are temperamental. Sometimes hitting 60Mbps and at times no internet.

The modem status sometimes indicates that there is a DSL link up but no internet connection. 

 

I'm currently connected to TPG's FTTB network via an Asus DSL-AC68U modem router running firmware 3.0.0.4.380_7712

I performed the speed test on my PC, which is connected via 1Gb ethernet to the modem router. 

The slow connection is experienced but all my devices within the household connected to this modem router as the internet connection is sometimes lost or extremely slow. It is not the modem router issue as accessing and file sharing between devices within the same home network is fine. Just the internet. 

 

Current DSL status below since last drop out and reboot 10 minutes ago:

 

System Log - DSL Log

This page shows the detailed DSL status.

DSL Information

DSL Firmware Version

1.0.4.1

DSL Driver Version

FwVer:5.5.2.7_A_A60901 HwVer:T14.F7_0.2

DSL Link Status

up

DSL Uptime

0 days 0 hours 13 minute(s) 31 seconds

DSL modulation

ITU G.993.2(VDSL2)

ANNEX Mode

ANNEX A

DSL Exchange (DSLAM)

Broadcom

Current Profile

17a

System Vendor ID

(Deleted)

System Vendor Model ID

00000000000000000000000000000000

Modem Vendor ID

(Deleted)

   

Line Stats

 

Downstream

Upstream

TCM(Trellis Coded Modulation)

On

On

SNR

3.4 dB

6.6 dB

Line Attenuation

7.6 dB

5.8 dB

Path Mode

Interleaved

Interleaved

Interleave Depth

2065

9

Data Rate

60854 kbps

29599 kbps

MAX Rate

66912 kbps

34874 kbps

POWER

15.0 dbm

7.9 dbm

INP

0.0 symbols

1.0 symbols

INP-SHINE

-

-

INP-REIN

-

-

CRC

47871

165

VDSL Band Status

 

U0

D1

U1

D2

U2

D3

U3

D4

U4

Line Attenuation (dB)

-

7.6

5.8

11.3

8.2

16.1

-

-

-

Signal Attenuation (dB)

-

13.3

6.6

12.3

9.1

18.3

-

-

-

SNR Margin (dB)

-

3.2

6.5

2.7

6.6

3.1

-

-

-

Top of Form

Bottom of Form

  
Moderator

Thanks for the additional details, @panson85.

 

I'd like to arrange a call from one of our Technicians for further test and investigation.

 

PM me your best contact number and preferred time for today.

 

Regards,

Moderator

Hi @panson85,

 

I can see that you have been in touch with one of our Technicians and this case has been raised to our Engineering Team for further investigation. Assessment may take 24-48hrs and the Case progress will be provided by the Assigned Engineers via SMS or phone call.

 

Let me know should you require further assistance.

 

Cheers!