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TPG Home Phone Usage Reminder (0279018454)

Level 2

I have received the below massages, i dont understand what they mean?

Dear Terry Parathyras,

You have used 50% of your Home Phone Prepayment Outside Included Value.
When it reaches $10.00 We will automatically debit your credit card/bank account to restore it to $20.00.
This can happen multiple times if your usage is high.

You can track your monthly usage by logging into Your Account on TPG's website (
Please note that there may be a delay of up to 24 hours in updating your usage data.

Should you have any queries, feel free to call our Customer Service team on 13 14 23.

Kind regards,

Dear Customer,

The balance of your Home Phone Prepayment Outside Included Value has dropped below $10.00, and we have initiated a debit of $10.49 to restore the balance to $20.00.

Thank you for using the TPG Home Phone service.

Your customer ID is 5952096.