Me and my brother had scheduled with TPG to relocate our NBN service to our new home on 14th January. However, TPG without prior notification, moved the service on 5th January and two people with high end jobs who work from home were left without internet to do their jobs.
We have tried contacting TPG Customer Service numerous times. But all they do, is just saying sorry, and putting us on hold for eternity. After hours of waiting on phone, while getting bounced around on calls to different departments, they had no answer for us, and we had no choice but to go to office during Covid-19 peak in Sydney.
All I can say is that I wish I had chosen a different service provider, and I would recommend anyone to go for any other internet service providers but TPG.