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TPG Ignorance to its fullest

Level 2

Me and my brother had scheduled with TPG to relocate our NBN service to our new home on 14th January. However, TPG without prior notification, moved the service on 5th January and two people with high end jobs who work from home were left without internet to do their jobs. 


We have tried contacting TPG Customer Service numerous times. But all they do, is just saying sorry, and putting us on hold for eternity. After hours of waiting on phone, while getting bounced around on calls to different departments, they had no answer for us, and we had no choice but to go to office during Covid-19 peak in Sydney.


All I can say is that I wish I had chosen a different service provider, and I would recommend anyone to go for any other internet service providers but TPG.






Hi @SamKazemi


Thanks for raising this to our attention.


We tried to search for your account to no avail.

In order to have a better understanding of the situation and escalate the case if needed, please send me a PM with your TPG username or customer ID number to assist you accordingly.