TPG Community

Get online support

TPG NBN HFC continuous dropouts

Level 2

Hi everyone,

I experience continous dropouts from my TPG NBN HFC service. The NBN modem has all lights on, there are no issues with NBN in the area - so the issues are on TPG level. After a dropout, TPG supplied TP Link Archer VR1600v tries to re-connect, it could take a few minutes. Very often I have 6-7 dropouts in a row. I had sent numerous tech support requests, router logs, etc. There is always a response 'we checked your service and everything is ok'. Obviously not!


The timing of dropouts is random, it seems to be happening most often in pick hours - around 9-10 am 18:00-21:00 pm. Sometimes I have 2-3 days of uninterrupted service, sometimes the service is so bad I have to switch on wireless.


Archer router has only one device plugged in over cat 6 Ethernet cable and has no wireless switched on. I am having trouble getting a senior engineer to have a look at it. Level 1 tech support folks seem to have no clue or ways to troubleshoot. My gut feeling is there is an issue with authentication on TPG end or it might be a faulty router. I am running the service for about 6 months, it was rock solid until about a month ago.


Any help/ideas/advice is appreciated.






Hello mikeh,
Thank you for your message and for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
• Username
• Full Name
• Full Address
• D.O.B.
• Telephone No.
I will reply ASAP on receipt of the above.
How To Private Message within the TPG Community:
My TPG app for IOS and Android -