TPG Community

Get online support

Unstable Internet connection

Highlighted
Level 1a

Hello,

 

Since I got connected to the NBN, the connection speed and connection were very stable.

 

But for the last three weeks, the internet connection keeps dropping out for a few minutes and then it gets  re-connected. I get this "unstable internet connection" message pop up on my laptop/computers quite frequently. I am connected directly to the modem with the ethernet cable.

 

I have restarted the NBN modem and router few times. It is VERY important I have a stable internet connection so I can work from home using the Zoom app please.

Thanks

David. No 3223204

1 REPLY 1
Highlighted
Moderator

Hello deafdave,
Thank you for your message and for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
• Username
• Full Name
• Full Address
• D.O.B.
• Telephone No.
I will reply ASAP on receipt of the above.
Regards
PeterW
How To Private Message within the TPG Community:
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45
My TPG app for IOS and Android - https://www.tpg.com.au/download