TPG NBN Plan Change request

[kathleenkoi]

Dear Sir/ Madam,

I just submitted a plan change from nbn 50/20 to nbn 100/20 on 29/01/2021.

I understand the new plan will be charged $89.95.

Can you please let me know when the new plan will take effect?

Can you please assist further?

Regards,

Andrew

[Riezl]

Hi @kathleenkoi , we normally send an email notification once the change of plan has been completed. If you have not received any, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and look into this.

To send a PM, please refer to this link: How do I private message (PM) in the community