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TPG Post Office login error SQLSTATE[42000] [1203] User atmail ...

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Level 3

I can not login to my TPG mailbox, I get the following error SQLSTATE[42000] [1203] User atmail already has more than 'max_user_connections' active connections

 

Can you please advise what the problem is. I have attached a screen shot.

Thank you

 

 

5 REPLIES 5
Moderator

Hi @hatho, we have received a report about this from our Network Team and we were able to confirm that the issue has been resolved.

 

Please try to log in and let us know if the issue persists so we can investigate further. Thank you.

Level 1a

No, it hasn't been resolved - I'm now being blocked from logging iinto my Post Office.

Moderator

Hi @johnnic1,

 

Welcome to TPG Community!

 

It was resolved before, but the issue recurred.

 

Our team is already working on this case and will aim to resolve the issue as soon as possible.

 

We apologise for the inconvenience.

 

Regards,

BasilDV

Level 2

I read the TPG status and this issue was to be resolved by 1400 hrs today. Still waiting and can't log in ....

not a good look for TPG as we are paying for this service.

 

Moderator

Hi @jetpilot, a new update has been posted on our Service Status Page located here:

http://tpg.com.au/servicestatus.php?category=30&timeframe=now

 

The estimated time of restoration is today, Saturday 13 July 2019, 6:00 PM AEST.

 

If the issue persists after the given timeframe, please let us know so we can investigate further.