Move into a place with a friend a year ago and got an ADSL connection with TPG. All is good. I then move overseas for a year (for work) and as my friend had no need for the internet he cancelled the service.
After a year I came back and moved into the same apartment with my mate, rang TPG to get the internet connected.
Before the installation would become complete I was told that my service needed “MDF Jumpering” to the apartment.
Is this correct? I have been gone for a year and no other service has been installed here. Thought it would be as easy as just turning it on. Now a technician needs to do the jumpering. can anyone explain this process to me?
On the day of the home phone scheduled connection, TPG will deliver the service to the network boundary point to your premises. This network boundary point is typically either:
– The first telephone socket (inside a free standing premises. such as a house) or
– The Main Distribution Frame (in a multiple dwelling unit for example an apartment).
For customers who live in a multi user dwelling who were asked to be home for the installation, it is likely that once the service is installed that another technician will be required to jumper your service. TPG is responsible to deliver the service to the first side of the MDF (the 'A' side).
Any wiring that is missing to connect to the other side of the MDF (the 'B' side) and into the building is the customer's responsibility and requires a technician. TPG can arrange for a field services technician to do this for you for an additional charge. Without doing this, the service will not work.
If you wish to learn more about ADSL2+ Installation you can click here.
I had a friend who went through this. He had to stay home a second time for the jumpering technician to come and do the work. And had to pay an extra $60 on top of the installation charge already paid.
Why can't this "jumpering" (and the $) be included in the installation?
Some customers won't need MDF Jumpering especially those in Stand Alone Houses (not in the apartment) so it will be unfair if we add the $60.00 to the installation fee. Our customers also have the option if they like to hire their own technician to do the jumpering.