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TPG cuts off internet while waiting for onsite technician

Level 2

Hi team,


I called the technical support today regarding an unstable connection. After being told an NBN technician will be coming onsite to troubleshoot, my internet has been completely cut off.


The same thing happened a few weeks ago. 


My question is: why does my internet need to be cut off completely while I am waiting for an onsite technician to troubleshoot my connection? 



Hi @jacygao87 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.


To send a PM, please refer to this link: How do I private message (PM) in the community