Please be advised that the offer is dependent on the type of NBN Technology you are subscribed to. The Superfast and Ultrafast plans were mainly offered to NBN HFC and FTTP customer(s).
Upon checking, you are subscribed to the NBN FTTN service; NBN FTTB/FTTN speeds are affected due to the infrastructure limitation of the legacy copper network thus the limitation of the speeds offered.
Should you require any assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support
To help manage your TPG services on the go, you may download our TPG Mobile App on this link: tpg.com.au/services/tpg-app